Our Services

TCM Advisors provide exceptional claims management services ensuring that from the time of First Notification of Loss (FNOL) to resolution, we aim to achieve this in the shortest time possible and minimise the cost of each claim

CONTACT SERVICE CENTRE

We operate 24 hours a day, every day, so that wherever you are in the world and whatever the time of day or night, you can always register a new claim and be sure to speak to one of our experienced call managers in an emergency.

Our experienced call managers understand the need to collect as much information as possible about the incident during the first contact, whether the call comes from a Broker, a Policyholder or the driver involved, so that we can react quickly and appropriately to the incident.

Our FNOL team are trained to prioritise capture of non fault third party claimants whenever possible. Speed of contact with the third party is vital to minimise potential claim spend, including hire costs and avoids the need for the claimant to refer to solicitors.

To learn more about the service, click here.

ENGINEERING SERVICE

Our in-house engineers react quickly and appropriately to an incident, proactively managing the repair process to reduce down time and costs, or managing the settlement and disposal of the vehicle where total loss has occurred.

Our accredited engineers will inspect vehicle damage or check the job estimate from other garages (for example, a Policyholder’s preferred garage) so that the reparation is approved and completed in the shortest time possible, using appropriate repair methodology.

We have established a network of BSI Kitemark (PAS 125) approved repairers consisting of specialist repairers of cars and light vans and a separate LGV network to manage the repair of commercial vehicles of all sizes; we can deal with fleets of Mini’s to 44 tonne articulated lorries.

To learn more about our engineering service, click here