Claims Management

TCM Advisors offer effective full claims management processing that is highly customer focused and technically proficient, providing a cost effective premium service.

THE TCM DIFFERENCE

Outsourcing can drive down operational costs without impacting service quality by gaining access to business specialists at competitive rates.

With TCM Advisors you:

    • achieve clarity of cost for claims handling.
    • avoid long term liabilities including staffing and additional overheads.
    • have access to specialists without the associated recruitment costs.
    • deal with a company that understands your requirements and has a track record of delivering excellence.
    • re assured of a quality service by dealing with a company that is regulated by the Financial Conduct¬†Authority¬† – Firm Reference Number: 314604.
    • can focus on your core business activities.
    • For managing every step of the claims process, TCM Advisors offer a cost effective solution.

CALL MANAGEMENT

Claims can be registered 24 hours a day, 365 days of the year. We can provide access to courtesy vehicles with immediate authorisation, in order to alleviate any disruption. We understand the need for the highest level of customer service and this is the cornerstone of our business.

To read more about our Contact Centre operations

REPAIRS

TCM Advisors operate an in-house Engineering Department to oversee reparations through a network of approved repairers, reviewing damage and estimates, approving spend and authorising the settlement of accounts.

The quality of service is guaranteed by the accredited repairers using strict service standards.

To read more about our Engineering Department operations

THIRD PARTY CLAIMS

Third party claims can prove difficult and costly. To reduce the cost of non fault third party claims, we offer support to third parties providing:

  • Personal Injury claim handling service
  • Full accident repair service
  • Courtesy vehicles to enable mitigation against credit hire claims.

Third party claims management is discussed further as part of our contact centre operations.